Choose Your Support Channel
Our Support Commitment
Response times based on issue priority
| Priority | First Response | Resolution Time | Description |
|---|---|---|---|
| Critical | 30 minutes | 4 hours | Service down or major impact |
| High | 2 hours | 8 hours | Significant functionality affected |
| Medium | 6 hours | 1-2 days | Minor functionality issues |
| Low | 12 hours | 2-3 days | General questions or requests |